FAQs

Ex-Stink FAQs

  1. What services does Ex-Stink Plumbing & Sewer provide?
    Ex-Stink specializes in a wide range of plumbing services for both residential and commercial properties. Our services include plumbing repairs, installations, maintenance, water heater services, boiler maintenance and repairs, drain cleaning, pipe inspections, leak detection, and much more.
  2. How experienced is our team?
    Our team of plumbers consists of highly skilled professionals with well over 75 years of combined experience in the industry. They undergo extensive training and stay up-to-date with the latest plumbing techniques and technologies to ensure top-quality service.
  3. Is Ex-Stink licensed and insured?
    Yes, Ex-Stink is fully licensed, bonded, and insured. Our licensing ensures that we comply with industry standards and regulations, and our insurance provides liability coverage for both residential and commercial projects, giving you peace of mind.
  4. Does Ex-Stink offer emergency services?
    Absolutely! We understand that plumbing emergencies can occur at any time, which is why we offer 24/7 365 emergency plumbing services. Simply give us a call at any time and our team will respond promptly to address your urgent plumbing needs.
  5. Can you handle both small and large plumbing projects?
    Yes, we are equipped to handle projects of all sizes. Whether it's a minor repair or a major plumbing installation, we have the expertise, tools, and resources to deliver efficient and reliable solutions for both residential and commercial projects.
  6. Are your services backed by any warranties?
    Yes, we stand behind the quality of our workmanship and the products we use. Many of our services come with warranties to ensure your satisfaction. We'll gladly discuss the warranty details with you before starting any project.

Additional FAQs

  1. How do I clean my sewer?
    To clean your sewer lines, you need help from a professional. As a licensed, bonded, and insured plumbers, Ex-Stink is well-equipped to rod your sewer line. Rodding is a cable run rod that has a special inner drum, enabling it to navigate certain bends and unclog drains. This dynamic rod uses different size cutter blades to clean sewer lines.
  2. How do I determine the health condition of my sewer lines?
    Ex-Stink can televise your sewer lines and evaluate their condition. Televising is a state-of-the-art technology that allows our experienced plumbers to see live footage of your sewer lines. Using it, we can tell whether you sewer lines are broken, separated, or decaying, along with blockages like tree roots.
  3. How do I know where my sewer line is located?                                           Find out exactly where your sewer line lies on your property with help from our team. We can locate your sewer line with a locator/receiver, which lets us pinpoint the exact location of your sewer and determine its depth.
  4. How do I avoid sewer backups?
    To avoid sewer back-ups, set up a yearly maintenance plan with our company. We’ll dispatch a team to rod and televise your main sewer line; this allows us to stay on top of problems as they develop. This way, it’s easy to prevent possible back-ups from occurring to begin with.
  5. How do I avoid costly repairs to my sewer system?
    To avoid costly repairs, set up a yearly maintenance plan. Our plumbers will visit your home or business at an agreed upon interval, to rod and televise your main sewer line, as well as search for and treat the starts of potential issues.
  6. How often should I rod my main sewer line?
    If you have a clay tile sewer line, you should have the main line rodded yearly with our licensed, bonded, and insured plumbers.
  7. Why do I need a sanitary 6" sewer clean out installed?
    Most older sanitary sewers were put in with clay pipe. Unfortunately, roots infiltrate these pipes easily, causing waste and paper build-up; in turn, this causes your drains to back up. Access to your main sewer line from the house is 4" (in most cases), and you cannot properly clean a 6" sewer line from a 4" access with cutters. By installing a 6" sewer cleanout, you can maintain proper access for cleaning, which will also reduce future rodding charges. We personally recommend all properties opt to have a sewer cleanout installed, as this makes it easier for any plumbers to access the main sewer line for cleaning and ensure your entire line is cleaned thoroughly.
  8. What is the difference between hydro-jetting and rodding?
    Hydro-jetting is a process in which our experienced plumbers use a high-pressure water jet to safely clean grease and sludge. Generally, hydro-jetting is the preferred method for removing grease and oil in businesses like restaurants and automotive stations. Hydro-jetting brings pipes back to almost factory condition. In contrast, rodding is a cable run rod that has a special inner drum, enabling it to navigate certain bends and unclog drains. This dynamic rod uses different size cutter blades to clean sewer lines.

Get in touch with our team when you need an experienced sewer contractor to repair or excavate your sewer. We proudly serve residents of Lake, Walworth, Kenosha, Racine, McHenry, Cook & DuPage Counties.

Privacy Policy

At Ex-Stink Plumbing & Sewer, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our business, request an estimate, or submit information through our online advertising and lead forms.

1. Information We Collect

When you contact Ex-Stink Plumbing & Sewer or request our services, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Service or property address
  • ZIP code
  • Information about your plumbing or sewer concerns
  • Appointment and estimate requests
  • Other information you voluntarily provide

We may collect this information through our website, Google Ads lead forms, phone calls, emails, and other customer communications.

Our website may also collect certain technical information, such as IP addresses, browser information, website activity, and advertising interactions, through cookies and similar technologies if those tools are enabled.

2. How We Use Your Information

Ex-Stink Plumbing & Sewer uses the information collected to:

  • Respond to customer questions and service inquiries
  • Contact customers regarding requested estimates
  • Schedule plumbing, sewer, excavation, and repair appointments
  • Provide information about our services and pricing
  • Process and manage customer service requests
  • Communicate regarding appointments and ongoing projects
  • Administer promotional offers and discounts
  • Improve our website, advertising, and customer experience
  • Maintain business records and comply with legal obligations

When you submit a lead form through Google Ads or our website, we may use your contact information to follow up regarding the services you requested.

3. Google Ads and Online Advertising

Ex-Stink Plumbing & Sewer uses online advertising platforms, including Google Ads, to promote our plumbing, sewer, and excavation services.

When you submit information through a Google Ads lead form, the information you provide may be shared with Ex-Stink Plumbing & Sewer so our team can respond to your inquiry, provide additional information, or schedule an estimate.

We may also use advertising measurement tools to understand how customers interact with our advertisements and website.

Information collected through advertising forms will be used in accordance with this Privacy Policy and applicable laws.

4. Customer Communication

By submitting a contact form, requesting an estimate, or contacting our business, you authorize Ex-Stink Plumbing & Sewer to respond to your inquiry using the contact information you provide.

We may contact you by phone, email, or text message regarding your requested services, appointment scheduling, estimates, or related customer service matters, as permitted by applicable law.

Submitting an inquiry does not automatically enroll you in recurring promotional text messages or automated marketing calls. Where additional consent is required for marketing communications, we will obtain it separately.

You may request that we stop sending promotional communications by contacting us directly or following applicable opt-out instructions.

5. Sharing of Information

Ex-Stink Plumbing & Sewer does not sell customer contact information to third parties for their independent marketing purposes.

We may share information with trusted service providers that assist with business operations, including:

  • Customer relationship management and scheduling systems
  • Website hosting and maintenance providers
  • Advertising and analytics platforms
  • Customer communication services
  • Payment processing and business administration providers

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction.

Service providers are expected to handle customer information appropriately and in accordance with applicable requirements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and measure advertising performance.

These technologies may be provided by services such as Google Analytics or Google Ads, depending on the tools enabled on our website.

You may be able to manage cookies through your browser settings or other privacy controls made available on our website.

7. Data Security and Retention

We take reasonable measures designed to protect personal information from unauthorized access, misuse, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, resolve disputes, and satisfy applicable legal requirements.

8. Your Privacy Choices

You may contact Ex-Stink Plumbing & Sewer to:

  • Request information about personal information we maintain about you
  • Request corrections to inaccurate contact information
  • Request deletion of personal information, subject to applicable legal and business recordkeeping requirements
  • Opt out of promotional communications

We will review and respond to privacy requests in accordance with applicable laws.

9. Third-Party Websites and Services

Our website and advertisements may contain links to third-party websites or services.

Ex-Stink Plumbing & Sewer is not responsible for the privacy practices of websites or services that we do not operate. We encourage customers to review the privacy policies of those third parties.

10. Children's Privacy

Our website and services are intended for individuals seeking residential or commercial plumbing and sewer services and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our website or advertising lead forms.

11. Changes to This Privacy Policy

Ex-Stink Plumbing & Sewer may update this Privacy Policy periodically to reflect changes in business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Ex-Stink Plumbing & Sewer

Phone: 847-587-4800

Email: service@ex-stink.com

Website: ex-stink.com

Mailing Address: 42 E. Grand Ave., Suite 102, Fox Lake, IL 60020

Last Updated: October 8, 2026